Question 1

What if I can't attend a class?

Accepted Answer

If you can't attend a class, please contact the teacher as soon as possible. Due to the scheduled live group format, we can't reschedule class sessions. Usually students arrange a makeup class, if they aren't able to attend at least 50% of the class.

Question 2

Can I reschedule a class?

Accepted Answer

Due to the scheduled live group format, we can't reschedule class sessions. Because the class format is fun and effective, we ask students consider the schedule seriously and make arrangements to make class. In the case you can't make the usual class time, students can arrange a makeup class, if they aren't able to attend at least 50% of the class. 
If you need to reschedule the 6 week course, please discuss with your teacher in the first week. We may be able to switch you to another course that's available, or a future course.

Question 3

How do I arrange a makeup class?

Accepted Answer

Contact your teacher as soon as you need to arrange a makeup class. Please note that make up sessions are arranged according to the teacher’s availability. Even if a request is made before the absence, a makeup session may not always be available. It is recommended to have at least 1 hour ($35) of make-up sessions to make up for a 2 hour class.

Question 4

How do I request a refund, and what's the refund policy if I need to cancel a course?

Accepted Answer

If you cancel the course, and request a refund, during the registration period (one week before the course starts), we can refund 100% of the course tuition, minus a $15 fee.
If you cancel the course, and request a refund, between the end of the registration period and 24 hours after the 1st session, we can refund 50% of the course fee.
Course cancelation and refund requests requested 24 hours after the first session may not receive a full or partial refund. Arrangements can be made to reschedule to a future course.

Question 5

What is your anti-discriminatory policy?

Accepted Answer

We believe that every person can study Korean, regardless of race, color, creed, religion, national or ethnic origin, gender or gender identity, sexual orientation, age, physical or mental disability, veteran status, marital status or any other legally protected characteristics.  Haruhana School will not tolerate discrimination of any kind based on the legally protected characteristics. We are committed to creating and maintaining an educational and working environment that is free from discrimination and harassment. Any individual who interferes with the dignity of the other course participants or their right to a peaceful learning environment while enrolled in a course, or discriminates against or harasses any teachers, other students, or other staff members, will be removed, if necessary, from the program upon a thorough review of the situation and may be prevented from registering for future Haruhana School courses.

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